Long-lasting on the road - thanks to repairs
Repair it yourself or have it repaired - both extend the life of your favorite items.
Do you have any further questions?
Go to the Repair-FAQ you will find you many helpful Answers.
The VAUDE repair service contributes to a sustainable lifestyle. VAUDE is strongly committed to the circular economy and resource conservation, with the aim of keeping high-quality products in use for as long as possible.
Repairs
• extend the life of a product
• reduce waste
• save CO₂ and resources
• promote conscious consumption
Repairs are carried out within 7–10 business days. Including shipping and return shipping, you can expect a total duration of 2–3 weeks.
Repairs can only be carried out professionally, safely, and reliably if the item sent in is clean and hygienic.
There are several important reasons for this:
• Cleaning is necessary to ensure the health and safety of employees.
• Only on a cleaned item can employees reliably assess where exactly the damage is located, how big the defect actually is, which repair method is appropriate, or whether there is material fatigue or hidden damage.
• Clean products protect the machines, tools, and materials used by the repair service.
The VAUDE repair service supports a wide range of products, including:
• Outdoor and bike clothing
• Backpacks, shoulder bags
• Tents and accessories
• Sleeping bags
The VAUDE repair service handles, among other things:
• Replacement of zippers
• Repair of tears and holes in textiles
• Replacement of buckles, clips, straps, and carrying systems
• Repair of tents, poles, and accessories
• Sealing/patching minor damage
Yes, our repair service also handles products from other brands; however, in this case, you will be charged for the repair. You can obtain a cost estimate via the portal.
In the case of functional jackets, the waterproofing cannot be restored if there is extensive delamination, complete detachment of the membrane, or crumbling, porous areas.
Tent fabric that is severely damaged by UV rays/brittle (fragile, prone to tearing, extensively discolored) cannot be permanently repaired.
Severely damaged or sticky PU coatings on backpacks and bags are usually due to material fatigue and unfortunately cannot be repaired.
Yes. Repairs are possible regardless of warranty or guarantee and are a central part of VAUDE's sustainability strategy.
If compatible replacement parts are available: yes. Even items that are no longer in the range can often be repaired, depending on the condition of the material and the availability of components.
• Unfortunately, we are currently unable to offer alterations.
• We do not carry out width or complete size alterations, as this is comparable to the effort involved in manufacturing.
• Custom/special designs are not possible.
• We do not carry maternity inserts or jacket extensions in our range.
Yes! VAUDE provides numerous replacement parts, e.g.:
• Buckles & clips
• Fastening systems for bike bags
• Repair patches
• Tent segments and tent poles
Click to view the range of spare parts.
Step-by-step instructions for sustainable DIY repairs are also available here.
Complaints regarding fit, warmth, or product features CANNOT be registered via the portal. Please contact our customer service team using our contact form.
The following products cannot be repaired for technical reasons:
| Item | Defect description |
| Aqua series bike bags | Welded seams coming apart |
| Samoa and Tobago luggage | Defective wheels |
| Defective main zippers | |
| Shoes | Soles |
| Sleeping mats | Holes, seams, valves |
If your product's waterproofing/water resistance is diminishing, you can find our care instructions here.
If you would like to have your product professionally re-waterproofed, we offer a service through our partner Meyer & Kuhl.
It is not always possible to repair items using original materials in the original color. Restoring functionality is always our priority.
Can't find what you're looking for? VAUDE customer service will be happy to answer gladly your Question.
The new Takutea 65Liter travel trolley- so repairable that even your screwdriver will be amazed!
Pioneering in design and features: easy to repair: can be completely dismantled, spare parts available!
Repairing instead of throwing away - sustainability with VAUDE
Do you love your outdoor gear and want to use it for as long as possible? VAUDE can help! With our comprehensive repair service, you can extend the life of your products and protect the environment at the same time.
Fast & professional repairs
Thanks to our partnerships with certified workshops, such as Globetrotter, you can have defective equipment repaired quickly and easily. Experts are on site to make your outdoor companions ready for use again.
Do-it-yourself with iFixit
Want to do it yourself? No problem! Together with iFixit, we provide you with detailed repair instructions. You can use them to repair minor damage yourself and keep your equipment in good shape.
Repair Café - repairing together
Visit our Repair Café at in Obereisenbach near Tettnang. There you will receive support to repair your equipment yourself - sustainably, cost-effectively and with a lot of know-how.
With VAUDE, you are setting an example against the throwaway society and for a sustainable future. Repairing instead of throwing away - join in!