Right of revocation

The customer has the right to revoke the contractual declaration within 14 days in text form (e.g. letter, fax, e-mail) without specifying reasons. The time limit begins on the day on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the goods. The timely dispatch of the revocation shall be deemed sufficient for compliance with the revocation term. The written revocation must be sent to the following address:

Arendicom GmbH
Beiselestraße 8, 82327 Tutzing, Germany
E-mail: customer.service@e-shop-direct.com
Telephone: +49 8158 4543 862

The goods must be returned or handed over to the responsible supplier within fourteen days of sending the revocation. We will inform the customer of the vendor’s name and address at the latest upon contract conclusion as per Clause II.4 of these General Terms and Conditions. The deadline is adhered to if the customer sends the goods before the end of the fourteen day period.

Exclusion of the right of revocation

The right to revoke does not exist in the case of the delivery of goods produced according to customer specifications or definitely tailored with regard to the customer’s personal needs or if the goods are not suitable for return due to their character, as well as for the delivery of audio or video recordings or software, where the customer has opened or damaged the sealed package (breaking the seal) or the delivery of newspapers, journals and magazines, unless the consumer has submitted their contractual declaration by telephone.

Consequences of revocation

Once the customer has validly revoked this contract, we shall repay the customer all payments that we have received including delivery costs (with the exception of additional costs resulting from the fact that the customer selected a different delivery method than the most cost-effective, standard delivery method we offered) without delay and at the latest within fourteen days of the day on which we received the message regarding revocation of this contract. For this repayment, we shall use the same payment method that the customer used for the original transaction, unless a different method was expressly agreed with the customer; in no case shall the customer be charged fees for this repayment. We are entitled to refuse the repayment until we have received the goods or the customer has provided evidence that the goods have been returned, whichever occurs earlier. The customer must return or handover the goods without delay, at the latest within fourteen days from the day on which the customer informs us about the revocation of this contract to the supplier we commissioned with delivering the goods or to Arendicom GmbH, c/o UPS Depot Mr Piesche, Hans-Urmiller-Ring 13, 82515 Wolfratshausen. The deadline is adhered to if the customer sends the goods before the end of the fourteen day period. The customer shall bear the immediate costs for returning the goods. If the customer cannot restore part or all of the received services and benefits (e.g. benefits of use) or can only return them in a worse condition, then the customer is obligated to replace their value to us. For the deterioration of the goods and for benefits obtained, the customer must only replace their value if the benefits or the deterioration can be attributed to using the goods in a way that goes beyond checking their properties and functionality. We define “checking their properties and functionality” as testing and trying out the respective goods in such a way, for instance, as is possible and customary in a shop.

How to return or claim a product?

Find out how you can return items here.
Find out how to claim a product under warranty here.